Shipping policy

Shipping Policy

Last Updated: July 23, 2026

At Saanwali, we strive to deliver your orders safely and on time. Please read our Shipping Policy to understand how your order is processed and delivered.

1. Order Processing

All orders are processed within 1–2 business days after successful payment confirmation or order verification.

Orders placed on Sundays or public holidays will be processed on the next business day.

2. Shipping Timeline

• Metro Cities: 2–5 Business Days
• Other Cities & Towns: 3–7 Business Days
• Remote Areas: 5–10 Business Days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Saanwali may offer free shipping on selected products or promotional campaigns.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email and/or SMS containing your tracking details.

You can use the tracking information to monitor the status of your shipment.

5. Delivery Attempts

Our courier partners generally make multiple delivery attempts before returning the shipment to us.

Please ensure that someone is available at the delivery address to receive the package.

6. Incorrect Shipping Address

Please ensure that the shipping address and contact details provided during checkout are accurate.

Saanwali will not be responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

7. Delayed Deliveries

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

• Natural disasters
• Weather conditions
• Public holidays
• Courier network delays
• Government restrictions
• Other unforeseen events beyond our control

We appreciate your patience in such situations.

8. Damaged or Missing Packages

If your order arrives damaged, incomplete, or appears to have been tampered with, please contact us within 48 hours of delivery.

Please include your order number along with photographs of the package and product to help us resolve the issue quickly.

9. International Shipping

Currently, international shipping may not be available. If international shipping is introduced in the future, applicable shipping charges, customs duties, taxes, and delivery timelines will be communicated during checkout.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Saanwali

Legal Name: PRATIKSHA SUWALKA
Email: saanwali.clothing@gmail.com
Phone: +91 96940 00099
Address: Shop No. 2, 3 & 4, Behind Sita Ram Mandir, New Sanganer Road, Near Mangal Farm, Jaipur, Rajasthan – 302020