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Refund policy

Return & Refund Policy

Last Updated: July 24, 2026

At Saanwali, we strive to provide the best shopping experience to our customers. If you are not completely satisfied with your purchase, please review our Return & Refund Policy carefully before requesting a return.

1. Return Eligibility

You may request a return if:

  • The product is damaged during delivery.

  • You receive an incorrect product.

  • The product has a manufacturing defect.

To be eligible for a return, the product must:

  • Be returned within 7 days from the date of delivery.

  • Be unused, unwashed, and in its original condition.

  • Have all original tags, labels, and packaging intact.

  • Be accompanied by the original invoice or proof of purchase.

2. Non-Returnable Items

Returns will not be accepted for:

  • Products that have been used, washed, altered, or damaged after delivery.

  • Items without original tags, labels, or packaging.

  • Products damaged due to customer misuse or improper handling.

  • Clearance sale, final sale, or promotional products unless they are damaged, defective, or incorrect.

  • Return requests submitted after the eligible return period.

3. How to Request a Return

To initiate a return, please contact our customer support with the following details:

  • Order Number

  • Customer Name

  • Registered Mobile Number

  • Reason for Return

  • Clear photos or videos of the product (if damaged, defective, or incorrect)

Our support team will verify your request and provide further instructions regarding the return process.

4. Return Approval

Once your request is received:

  • Our team will review the information provided.

  • Additional images or details may be requested if required.

  • If your return request meets our policy, it will be approved.

  • A pickup will be arranged where service is available. If pickup is unavailable in your location, you may be requested to ship the product to us.

5. Store Credit Policy (No Cash Refund)

At Saanwali, we do not provide refunds to bank accounts, UPI IDs, credit/debit cards, or any original payment method.

Once the returned product is received, inspected, and approved:

  • You will receive the approved refund amount as Saanwali Store Credit.

  • The Store Credit will be issued in the form of a unique Discount Code.

  • The Discount Code will be sent to your registered email address or mobile number.

  • The value of the Store Credit will be equal to the approved refund amount.

  • The Store Credit can be used to purchase eligible products on the Saanwali website.

  • Store Credit cannot be exchanged for cash, transferred to another person, or withdrawn to a bank account.

  • The Store Credit must be used before its expiry date (if applicable).

6. Exchange Policy

We offer exchanges only under the following circumstances:

  • Wrong product delivered.

  • Product received in damaged condition.

  • Manufacturing defect found in the product.

Exchange requests are subject to product availability. If the requested product is unavailable, Store Credit may be issued instead.

7. Order Cancellation Policy

  • Orders can only be cancelled before they are shipped.

  • Once an order has been dispatched, cancellation will not be possible.

  • Shipped orders will be governed by this Return & Refund Policy.

8. Return Shipping Charges

  • If the return is approved due to our mistake (wrong product, damaged product, or manufacturing defect), Saanwali will bear the return shipping charges.

  • In all other approved cases, return shipping charges may be deducted from the Store Credit amount or may be borne by the customer, depending on the circumstances.

9. Return & Store Credit Timeline

  • Return Request Review: 1–2 Business Days

  • Pickup Arrangement: 2–5 Business Days

  • Product Inspection: 1–2 Business Days

  • Store Credit / Discount Code Issued: Within 5–7 Business Days after approval

10. Important Notes

  • Every return request is subject to inspection and approval.

  • Products failing our quality inspection may be returned to the customer without any Store Credit.

  • Saanwali reserves the right to reject fraudulent, abusive, or invalid return requests.

  • Store Credit cannot be redeemed for cash under any circumstances.

  • Store Credit may be subject to minimum order value or other promotional conditions where applicable.

  • Saanwali reserves the right to modify this policy at any time without prior notice.

11. Contact Us

If you have any questions regarding returns or Store Credit, please contact us:

Saanwali

Legal Name: PRATIKSHA SUWALKA

Email: saanwali.clothing@gmail.com

Phone: +91 96940 00099

Address:
Shop No. 2, 3 & 4, Behind Sita Ram Mandir, New Sanganer Road, Near Mangal Farm, Jaipur, Rajasthan – 302020

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